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Editor software not working


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Problem getting PCMtec software to work , it appears this problem does not fall under PCMtec support.

Following is the issue can any of the forum members help with any advice?

Loaded the editor software onto my laptop per the download instructions.

The software opens, however the "Open' button is greyed out. the vehicle "info" and "read/write" buttons are highlighted.

Connected to the car, hit vehicle info and the vehicle information was downloaded from the car , hit the read/write button and it went to the"Flash Toolbox" screen both read flash and write flash on this screen are greyed out hence could not read the tune from the car.



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